WhatsApp Auto Reply – User Guide

WhatsApp Auto Reply allows you to automatically respond to incoming WhatsApp messages using predefined rules.

It is designed to help you reduce manual work, improve response time, and automate first-contact communication.

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Overview

With Auto Reply, you can:

• Automatically respond to incoming messages
• Create rule-based replies per WhatsApp account
• Send text or media responses
• Add delays for natural behavior
• Exclude specific contacts or scenarios
• Handle common questions without manual effort

This module is ideal for basic automation and quick responses.

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How to Access

Go to:

WhatsApp Unofficial → Auto Reply

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Requirements

Before using Auto Reply, ensure:

• At least one WhatsApp account is connected
• The account is active
• The WhatsApp server is running
• The feature is enabled in your plan

If the account is disconnected, auto replies will not be triggered.

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Main Purpose

Auto Reply is best suited for simple, one-step responses such as:

• Greeting new messages
• After-hours replies
• First-contact acknowledgements
• Basic customer information
• Sending documents or media automatically

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How It Works

When a message is received:

1. The system detects the incoming message
2. It checks active Auto Reply rules
3. If conditions match, the reply is triggered
4. The message is sent (with delay if configured)

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Setup Workflow

Typical setup process:

1. Select WhatsApp account
2. Create a rule
3. Write reply message
4. Attach media (optional)
5. Configure delay and conditions
6. Save rule
7. Test using another number

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Rule Configuration

1. WhatsApp Account

Select which account will use this rule.

You can create separate rules for different numbers.

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2. Rule Name

Use a clear internal name.

Examples:

• Welcome Reply
• After Hours Reply
• Pricing Info
• Support First Response

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3. Reply Message

Define the automatic response.

Supported formats:

• Text message
• Text + media
• Image + caption
• Document + message
• Video + caption

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4. Delay

Delay helps simulate human-like responses.

Instead of replying instantly, the system waits before sending.

Benefits:

• Avoids robotic behavior
• Improves user experience

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5. Exceptions / Exclusions

Depending on your setup, you may exclude:

• Specific contacts
• Groups
• Certain message types
• Previously handled conversations

Use this to avoid unwanted or repeated replies.

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Common Use Cases

Greeting Message

Send a welcome reply when someone contacts you.

Example:

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After-Hours Reply

Notify users when you are offline.

Example:

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Information Reply

Provide quick answers to common questions.

Example:

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Media Reply

Automatically send:

• Product catalogs
• Brochures
• Service images
• PDF instructions

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Auto Reply vs Chatbot

Auto Reply

Best for:

• Simple replies
• One-step responses
• Quick acknowledgements

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Chatbot

Best for:

• Keyword-based logic
• Multiple conditions
• Advanced conversation flows

Recommendation:
Use Auto Reply for basic automation, and Chatbot for more complex workflows.

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Troubleshooting

Auto Reply Not Sending

Possible causes:

• WhatsApp account disconnected
• Rule not saved or inactive
• Feature not enabled in plan
• WhatsApp server not running
• Another module handled the message first

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Reply Sent at Wrong Time

Check:

• Delay settings
• Rule conditions
• Server timezone
• Schedule configuration

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Media Not Delivered

Check:

• File exists and is accessible
• Valid file URL
• Supported format
• Server permissions

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Too Many Replies Sent

Possible causes:

• Rule is too broad
• Missing exclusions
• Multiple automation modules overlapping

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Best Practices

To ensure effective automation:

• Keep replies short and natural
• Avoid overly long messages
• Use delays instead of instant replies
• Avoid overlapping rules
• Test before using in production

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Recommended Workflow

Follow this sequence:

1. Connect WhatsApp account
2. Verify status in Profile Info
3. Create Auto Reply rule
4. Add message or media
5. Save and activate rule
6. Test with another number
7. Monitor activity in Reports

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Related Modules

Works together with:

• Profile Info – verify connection status
• Reports – track reply activity
• Live Chat – continue conversations manually
• AI Smart Reply – assist human responses
• Chatbot – advanced automation
• Contacts – manage users

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Final Note

WhatsApp Auto Reply is the fastest way to automate basic responses and reduce response time.

Use it to maintain active communication, improve user experience, and handle incoming messages efficiently.