WhatsApp Live Chat – User Guide

WhatsApp Live Chat allows you to manage real-time WhatsApp conversations from a centralized workspace.

It helps your team respond faster, organize conversations, and handle customer communication efficiently without relying on mobile devices.

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Overview

With Live Chat, you can:

• View all conversations in one inbox
• Reply directly from the system
• Send text, images, videos, and files
• Organize chats using labels
• Add internal notes for team collaboration
• Use AI Smart Reply suggestions (if enabled)
• Start new conversations manually

This module is your main communication hub for WhatsApp messaging.

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How to Access

Go to:

WhatsApp Unofficial → Live Chat

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Requirements

Before using Live Chat, ensure:

• At least one WhatsApp account is connected
• The account is active
• The WhatsApp server is running
• The Live Chat feature is enabled in your plan
• Webhook and session sync are functioning correctly

If the account is disconnected, messages may not appear.

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Workspace Layout

The Live Chat interface typically includes three main areas:

1. Conversations List

Displays all WhatsApp conversations.

You can:

• Search conversations
• View unread messages
• Open chats
• See recent activity

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2. Chat Window

Main conversation area.

You can:

• Read message history
• Send replies
• Attach media
• View conversation details

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3. Conversation Tools

Additional tools may include:

• Labels
• Internal notes
• AI Smart Reply suggestions

These help manage conversations more effectively.

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Key Features

1. Open a Conversation

Click a conversation from the list to view:

• Contact or group name
• Message history
• Reply input area
• Labels and notes

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2. Send Messages

Use the reply box to send:

• Text messages
• Images
• Videos
• Documents or files

Messages will appear instantly in the conversation thread.

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3. Attach Media

You can send media using:

• File upload
• URL input
• Media library
• Cloud storage (if enabled)

Supported formats include:

• Images
• Videos
• Documents

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4. Start a New Conversation

Use the New button:

1. Select WhatsApp account
2. Enter recipient number
3. Write message
4. Send

This allows you to initiate conversations.

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5. Conversation Labels

Tag conversations for better organization.

Examples:

• Support
• Sales
• VIP
• Follow-up
• Complaint

Labels help categorize and prioritize chats.

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6. Internal Notes

Private notes visible only to your team.

Use for:

• Follow-up reminders
• Case summaries
• Internal communication
• Customer context

These notes are not visible to customers.

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7. AI Smart Reply

If enabled, Live Chat can suggest replies.

You can:

• Click Suggest
• Generate AI responses
• Insert suggestions into the reply box

This improves response speed and consistency.

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Mobile Experience

On mobile devices:

• The interface shows one panel at a time
• Conversations list and chat view are separated
• Tools are accessible via separate panels

This ensures a clean and responsive layout.

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Common Use Cases

Customer Support

Handle incoming messages efficiently in one place.

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Sales Conversations

Engage leads, answer questions, and follow up.

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Team Collaboration

Use labels and notes to manage conversations across team members.

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Media Communication

Send documents, images, and files during conversations.

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AI-Assisted Messaging

Use AI suggestions to speed up responses.

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Best Practices

To keep your inbox organized:

• Use labels consistently
• Add notes for important cases
• Keep replies clear and concise
• Use media only when necessary
• Review active conversations regularly
• Use AI suggestions carefully (review before sending)

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Troubleshooting

Messages Not Appearing

Possible causes:

• WhatsApp account disconnected
• Webhook not working
• Server offline
• Session expired

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Cannot Send Messages

Possible causes:

• Account disconnected
• Invalid recipient
• Duplicate request
• Media issue

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Media Upload Issues

Possible causes:

• Upload failed
• Invalid file URL
• Unsupported format
• Media library sync issue

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AI Suggestions Not Available

Possible causes:

• AI feature disabled
• AI provider not configured
• Missing permissions

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Incorrect Conversation Data

Possible causes:

• Outdated cache
• Incomplete metadata
• Sync delay

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Recommended Workflow

Follow this process:

1. Connect WhatsApp account
2. Verify in Profile Info
3. Open Live Chat
4. Select a conversation
5. Add labels and notes
6. Reply manually or use AI
7. Attach media if needed
8. Continue conversation

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Related Modules

Works together with:

• Profile Info – verify connection
• Reports – monitor activity
• AI Smart Reply – generate suggestions
• Auto Reply – basic automation
• Chatbot – keyword automation
• Contacts – manage users
• Bulk Campaigns – follow-up outreach

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Final Note

WhatsApp Live Chat is your central workspace for real-time communication.

Use it to manage conversations efficiently, improve response time, and deliver better customer experience at scale.