📌 Pre-Purchase FAQs (Before Buying)

1. What is Stackposts?

Stackposts is a self-hosted social media management and scheduling platform. It allows you to schedule posts, manage unlimited accounts, view analytics, and extend features with add-ons.

2. Do I need to pay monthly?

No. Stackposts is a one-time purchase on Envato/Codecanyon. However, add-ons may be sold separately depending on your needs.

3. What’s the difference between the main script and add-ons?

• Main script: Core social media management system.

• Add-ons: Extra modules (e.g., YouTube Analytics, TikTok Analytics, Marketplace, AI Tools) that extend functionality.

4. Which platforms are included in the main script?

Facebook, Instagram, X (Twitter), LinkedIn, TikTok, and more. Additional platforms (like YouTube, Pinterest, Telegram) may require separate add-ons.

5. Do you provide a live demo?

Yes. A live demo is available so you can explore all main features before purchasing.

6. What license should I buy?

• Regular License: For personal or single client projects.

• Extended License: Required if you plan to run it as a SaaS and charge end users.

7. Is installation included?

Yes, we provide basic installation support (upload and setup on your server). However, advanced configurations (e.g., third-party APIs, server optimization) are not included.

8. What are the server requirements?

• PHP 8.2 or higher

• MySQL 5.7+ or MariaDB

• Apache/Nginx

• cURL, GD, Zip, Intl, OpenSSL enabled

• Recommended VPS or dedicated hosting

9. Can I rebrand or white-label Stackposts?

Yes, you can customize logos, colors, and brand settings from the admin panel.

10. Do you offer refunds?

Refunds follow Envato’s refund policy. Please check the live demo carefully before purchase.

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📌 Post-Purchase FAQs (After Buying)

1. How do I install Stackposts?

• Download files from Envato.

• Upload to your server.

• Create a database.

• Run the installer at yourdomain.com/install.

2. How do I install add-ons?

• Go to Marketplace → Install Addon.

• Upload the ZIP file or enter your purchase code.

• Activate the add-on in the admin panel.

3. Can I move my license to another domain?

Yes. You can reset the license in the admin panel and re-activate it on a new domain.

4. How do I update Stackposts or add-ons?

Download the latest version from Envato and replace files. Database updates will run automatically.

5. I can’t connect Facebook/Instagram/TikTok. What should I do?

• Ensure your app is approved on the platform.

• Double-check redirect URLs.

• Verify API keys and permissions.

• Contact support if the issue persists.

6. How long do I get support?

Each purchase includes 6 months of free support. You can extend support to 12 months when purchasing or renew later.

7. Can I get custom features?

Yes. We provide custom development services. Contact our team with your requirements.

8. My installation shows server errors. What should I check?

• PHP version must be 8.2+.

• Enable required PHP extensions.

• Check file permissions (755/644).

• Increase PHP limits for upload and execution time.

9. How do affiliate commissions work?

You can configure Affiliate Settings in the admin panel (commission %, payout methods, withdrawal limits). Affiliates earn commission when new customers purchase through their referral link.

10. Where can I find documentation?

Official documentation is available at: https://doc.stackposts.com