WhatsApp Chatbot – User Guide

WhatsApp Chatbot allows you to automate WhatsApp conversations using keyword-based reply rules.

It helps you respond instantly, reduce manual workload, and handle repeated questions efficiently.

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Overview

With WhatsApp Chatbot, you can:

• Create keyword-based automation rules
• Automatically respond to incoming messages
• Send text and media replies
• Organize multiple chatbot rules
• Improve response speed and consistency

This module is ideal for structured automation with multiple scenarios.

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How to Access

Go to:

WhatsApp Unofficial → Chatbot

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Requirements

Before using this module, ensure:

• At least one WhatsApp account is connected
• The account is active
• The WhatsApp server is running
• The Chatbot feature is enabled in your plan

If the account is disconnected, chatbot automation will not work.

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Main Purpose

Chatbot is designed for keyword-triggered responses.

Examples:

• User sends “price” → system replies with pricing info
• User sends “hello” → system sends greeting
• User sends “catalog” → system sends product catalog

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How It Works

When a message is received:

1. The system detects the incoming message
2. It checks all active chatbot rules
3. It matches the message with defined keywords
4. If matched, the configured reply is sent automatically

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Setup Workflow

Typical setup process:

1. Select WhatsApp account
2. Create a chatbot item
3. Add trigger keywords
4. Define reply content
5. Attach media (optional)
6. Save and activate the rule
7. Test with sample messages

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Chatbot Configuration

1. Status

Enable or disable the chatbot rule.

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2. Send To

Define where the chatbot applies:

• All chats
• Individual chats
• Groups

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3. Bot Name

Use a clear internal name.

Examples:

• Welcome Bot
• Pricing Bot
• Catalog Reply
• Support Bot

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4. Keyword Match Type

Defines how messages are matched:

• Contains Keyword – triggers if keyword appears anywhere
• Exact Keyword – triggers only on exact match

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5. Keywords

Define trigger words or phrases.

Examples:

• hello
• price
• support
• catalog
• opening hours

Well-defined keywords improve accuracy.

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6. Reply Content

Define what the chatbot sends.

Supported formats:

• Text message
• Image + caption
• Video + caption
• Document/file
• Media from library

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Common Use Cases

Welcome Message

Keyword:

Reply:

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Pricing Response

Keywords:

Reply:

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Catalog Request

Keyword:

Reply:

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Support Routing

Keywords:

Reply:

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Chatbot vs Auto Reply

Chatbot

Best for:

• Keyword-based automation
• Multiple rules
• Targeted responses

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Auto Reply

Best for:

• One general reply
• Welcome message
• Simple automation

Recommendation:
Use Chatbot for structured workflows, and Auto Reply for simple responses.

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Best Practices

To improve chatbot performance:

• Use clear and specific keywords
• Avoid overlapping rules
• Keep replies short and useful
• Use exact match when necessary
• Separate flows (sales, support, info)
• Always test before going live

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Troubleshooting

Chatbot Not Responding

Possible causes:

• WhatsApp account disconnected
• Chatbot rule disabled
• Keywords do not match
• Incorrect “Send To” setting
• Another automation handled the message

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Wrong Rule Triggered

Possible causes:

• Keywords too broad
• Contains-match is too loose
• Overlapping rules

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Media Not Sending

Check:

• File exists and is accessible
• Valid media URL
• Supported format
• Server permissions

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Too Many Replies

Possible causes:

• Too many keywords
• No exclusions
• Poor rule structure

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Recommended Workflow

Follow this process:

1. Connect WhatsApp account
2. Verify in Profile Info
3. Create chatbot rules
4. Define keywords and replies
5. Save and activate
6. Test with real messages
7. Monitor in Reports

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Related Modules

Works together with:

• Profile Info – verify connection status
• Reports – track chatbot performance
• Live Chat – continue conversations manually
• Auto Reply – simple automation
• AI Smart Reply – AI-assisted responses
• Contacts – manage users
• Bulk Campaigns – re-engage leads

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Final Note

WhatsApp Chatbot is the best solution for structured, keyword-based WhatsApp automation.

Use it to handle frequent questions instantly, improve response speed, and scale your communication efficiently.